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Contact Information

You can find answers to many of your questions by reviewing our website, checking out our FAQ and from the resorces below:

• For questions about your FAFSA or financial aid awards please contact: University Scholarships and Financial Aid Services.
• For questions regarding your residency status please contact the Registrar's Office: Residency Information.
  
  
• Registrar's Office FAQ  for information on courses, registration and enrollment.
  
  
• IRS Form 1098-T questions should be directed to SFSARHelp@usf.edu

Can't find what you need on our website? Our Customer Service Team is here to assist with questions concerning your account charges and payments. Visit our customer service location or contact them:

Lobby: 4202 E. Fowler Avenue, Student Services Building - SVC 1102, Tampa, FL 33620
Lobby Hours | Lobby service available from 9 a.m. to 4:30 p.m. Monday-Friday.CONTACT Us
Email: SFSHelp@usf.edu
Phone: 813-974-6056 |Phone service is 9 a.m. to 4 p.m. Monday-Friday. 

• Florida Prepaid billing issues- ThirdParty@usf.edu
• Third Party billing and authorizations- ThirdParty@usf.edu
• Student refund requests- sfsrefunds@usf.edu
• Stop payment of Banner refund checks- SFSStopPay@usf.edu
• Tuition waiver processing- TuitionWaiver@usf.edu